Duties of Station Controller
The station controller is responsible for station management,
Timely opening of all stations
Efficient working of all station equipment including AFC system, lifts and escalators,
Revenue collection,
Crowd management and
Operations of train control system from Station Control Room.
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Duties of Train Operator
The train Operator is responsible for driving the train in accordance with the Train Control system,
Trouble shooting in the train when required,
Manual operations (degraded mode) of the train in case of any failure.
On joining the organization, Station Controllers/Train Operators, being from the same cadre, are given common training including training in orientation, first aid, fire fighting, security, station management, rolling stock, signaling, telecom, automatic fare collection system, driving skills, route learning/ test track /simulator driving, general rules and procedures, communication skills and spoken english, customer orientation & soft skills, failure management, disaster preparedness etc.
Duties of Customer Relations Assistant
Customer Relations Assistants perform duty at Customer Care Centre.
They are responsible for dealing with commuters including ticketing, disseminating passenger information, customer service, arranging assistance for passengers with disabilities, attending customer grievances, assisting station controller in handling abnormal situations such as crowd management, station evacuation etc.
On joining the organization, Customer Relations Assistants are given training in orientation, first aid, fire fighting, security, station management, telecom, automatic fare collection system, general rules and procedures, communication skills and spoken english, customer orientation & soft skills, disaster preparedness etc.
Duties of Junior Engineer:Electrical/Electronics/Mechanical/CivilMaintainer:Electrical/Electronics/Mechanical/Civil
JE/Maintainers are responsible for providing preventive and corrective maintenance for various systems and passenger amenities with the aim to ensure operation of train services as per schedule and passenger comfort. These staff are also trained in failure management for minimizing down time during train service disruptions. On joining the organization, Junior Engineers/Maintainers are given orientation training for a duration of four weeks followed by professional training in respective wings i.e. Rolling Stock, Signaling, Telecom & Automatic Fare Collection System, Traction, E&M, Civil, Track etc.
E. Traffic Controllers
Traffic Controllers perform duty in Operations Control Centre (OCC). They are responsible for safe operation of revenue trains in accordance with the timetable, display and announcement of train information and emergency announcements to passengers, traffic regulation, failure management, engineer’s possession management etc.
source delhimetrorail.com
